Withdrawal

For a qualifying distance service contract, a consumer generally has 14 days from conclusion of the contract to withdraw without giving a reason. It is enough to send the declaration before that period ends. If you requested immediate service and withdraw after service has begun, a proportionate amount for services already provided may be payable where the law provides. Any refund owed under the law will be made without undue delay, no later than 14 days after the withdrawal reaches us, using the original payment method unless you expressly agree otherwise. Mandatory exceptions and rights under applicable law remain unaffected.

Enter your name, contact email and information that identifies the subscription. The final button submits your declaration. If saved, a text receipt containing your statement and the UTC receipt time downloads immediately to your device. Keep that file. The operator reviews the request; submitting it does not automatically cancel a subscription or decide a refund.

Write to team.reuso@gmail.com or Ngbesso Aboua, Anton-Sattler-Gasse 115, 1220 Wien, Austria. You do not need to use the online form or a particular wording. Optional model text: “I hereby withdraw from my GABO subscription. My account email is [email]. The order was placed on [date, if known]. My name is [name].”

A withdrawal request is separate from ordinary cancellation for the next billing period. You can cancel a subscription in Stripe's Customer Portal from your GABO billing page. If you cannot access your account, contact us by email.